Frequently Asked Questions
Everything You Need to Know About Our Luxury Transport Services
What happens if I need to cancel my reservation?
Cancellations must be made within the required timeframe to avoid fees. Our specific cancellation policy will be provided at the time of booking. Please contact us as soon as possible if you need to cancel.
What types of vehicles do you offer?
We offer a range of luxury vehicles, including sedans, SUVs, and executive vans, designed for comfort and style.
How far in advance should I book my ride?
We recommend booking as early as possible to secure your preferred vehicle and time, especially during peak travel seasons. Same-day bookings are accepted based on availability.
What payment methods do you accept?
We accept all major credit cards, debit cards, and bank transfers. Cash payments may be arranged upon request.
Do you offer services outside of St. Thomas?
Yes, we provide transfers to St. John and other nearby areas. For transportation needs beyond these locations, please contact us to discuss custom arrangements.
What happens to my credit card info after service?
All payment details are securely processed and are not stored after the transaction is completed, ensuring your privacy and security.
How early should I schedule my airport pickup?
We recommend scheduling your pickup at least three hours before your flight departure to allow sufficient time for travel, check-in, and security.
How long do I have to cancel a prepaid booking?
For prepaid bookings, cancellations must be made within the timeframe specified at the time of booking. Contact us for details on our refund policy.
What if my flight is delayed or changed?
We monitor all flights in real-time. If your flight is delayed or changed, we will adjust your pickup time accordingly at no additional cost.
Can I request amenities like child seats or water?
Yes, we can provide child seats, bottled water, and other amenities upon request. Please inform us at the time of booking to ensure availability.
Still Have Questions? Contact Us.
Our team is here to assist you with any additional questions or special requests. Reach out today to customize your luxury transportation experience.